OSA Candles Privacy Policy & Cookie Notice

 

This Privacy Policy and Cookie Notice describes how and when OSA Candles collects, uses and shares information when you purchase an item from our shop, contact us, or otherwise use our services through our website - osa-candles.co.uk - or its related sites and services.

This Privacy Policy and Cookie Notice does not apply to the practices of third parties that we do not own or control, or any third-party services you access from our website.

PRIVACY POLICY
 

Information We Collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of a print or a candle, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use and share your information, including:

 

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
     

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
     

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; 
     

  • and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve our services

 

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

 

  • Hosting: our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall;
     

  • Service providers: we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services;
     

  • Business transfers: if we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law;
     

  • Compliance with laws: we may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate and address fraud and other illegal activity, security or technical issues; or (d) protect the rights, property and safety of our customers or others.

 

How We Communicate with Site Visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.


Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. We may also be required to retain this information, however, to comply with our legal and regulatory obligations, to resolve disputes and to enforce my agreements. We generally keep your data for the following time period: four years.
 

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

 

  • Access: you may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below;
     

  • Change, restrict, delete: you may also have rights to change, restrict our use of or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon requestObject: you can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons;
     

  • Complain: if you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

Links to other Websites/from other Websites 

OSA Candles website may contain links to other websites run by other organisations. OSA Candles Privacy Policy only applies to the OSA Candles’ website and you are encouraged to read the Privacy Statements on the third-party websites that you visit such as Google. OSA Candles is not responsible for the Privacy Policies and practices of other websites even if they were accessed via the OSA Candles website. Equally, if you link to the OSA Candles website from a third-party site, OSA Candles is not responsible for the Privacy Policies and practices of that third-party site. 

 

16 or Under 

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information. 

 

COOKIE NOTICE 

What are Cookies? 

A cookie is a text file containing small amounts of information which a server downloads to your personal computer (PC) or mobile device when you visit a website. The server then sends a cookie back to the originating website each time you subsequently visit it, or if you visit another website which recognises that cookie. 

 

Why do Websites use Cookies? 

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So, cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website. 

 

Do all Cookies do the Same Thing? 

No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website. 

 

Use of Cookies and Other Tracking Tools

In accordance with the GDPR, we are informing you that our website uses the following types of cookie: 

 

  • Technical Cookies:we try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly. These technical cookies are absolutely necessary for our website to function properly;

 

  • Functional Cookies:we also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language that you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience;
     

  • Analytics Cookies:we use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn’t, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We will not know who you are and only obtain anonymous data.

 

Please note that third-party services, such as Google Analytics or other applications, place cookies or utilise other tracking technologies through our web hosting platform. They have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the OSA Candles Privacy Policy. In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout

 

How Can You Manage your Cookie Preferences? 
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the ‘Help’ function in your browser to locate the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website.

Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. 


How to Contact Us
For purposes of EU data protection law, OSA Candles is the data controller of your personal information. If you have any questions or concerns, you may contact us at sarah@bradshaw-ellis.co.uk

 

Last Updated: 8 July 2018

© 2018 OSA Candles. Privacy Policy & Cookie Notice.